Articles
An index of articles and blog entries can be found below.
2008 and 2007 willturn up soon.
2006
Blog posts on Public Involvement
I also blog frequently under the auspices of M-A-C on our Notes from the field of Public Involvement blog. Some of my posts are listed below (newest first - although this list isn’t updated automatically).
December 2006
November 2006
- Launched Today – The National Centre for Involvement and The Citizen Patient
- What are users telling you? Further struggles with truth, perception and experience
September 2006
- Three Nations Complaints Cup - 3 nations, 3 NHS complaints systems
- 12-Country Patients’ Opinion Survey - ‘information’ and ‘access’ top the priority list
- People - the rarest resource - posted as a result of M-A-C’s response to the Department of Health’s Stronger Local Voice Document consultative document.
- Do Not Disturb by John Launer
- The Power of Positive Postings - the Patient Opinion response is a follow up to August’s post about The Patient Opinion Organisation
August 2006
- Customer Satisfaction German Style
- Making a Difference - Annual Report 2005-06 of the Parliamentary and Health Service Ombudsman
First half of 2006
- The Year of the Exploding Pie Charts - the Financial Ombudsman Service Annual Report
- Patient Focus and Public Involvement in Scotland - a M-A-C contribution
- Review of stupid companies 2006
- Penalty Free Participation and Reward and Recognition
- The future of mutually-owned organisations in community and primary care
- Complaint research data: true or false?
- Consumer Representation Consolidated - DTI proposals a “Done Deal” says M-A-C
- Emotions and feelings at the cutting edge of modern philosophical debate
- Best practice in comment cards
- Burnt Crisp - pension and peerage unguents applied
- Patient feelings - Key to service satisfaction in the NHS
- On being given a Retirement Clock
- There Once Was an Ugly Duckling
- Emotions in Decision-Making – Hindrance or Help?
Older Posts 2005
Colin Adamson | 
June 20, 2008 2:38 pm